Frequently Asked Questions
Everything you need to know about our performance gear and apparel.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those who need their gear sooner.
What is your return policy for apparel and equipment?
We accept returns on unworn apparel with tags attached and unused equipment within 30 days of purchase. Please note that for safety reasons, climbing hardware and life-safety equipment cannot be returned once used.
How do I determine the right size for technical apparel?
Each product page features a comprehensive size guide. We recommend measuring your chest, waist, and inseam to ensure a precise fit, as our technical shells and layers are designed for specific athletic movements.
Does Black Diamond® offer a warranty on products?
Yes, we stand behind our craftsmanship. We offer a limited warranty against defects in materials and workmanship. If your gear fails due to a manufacturing defect, we will repair or replace it at our discretion.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.